Bring your front of house people to this essential event!
SUPERCHARGE YOUR FRONT DESK SUPERSTARS
Your front-desk team are generally the first and last points of contact with every client!
|They are the Face of Your Business
|They meet and greet clients
|They manage your day to day appointments
|They up-sell and close retail sales
|They manage your rebooking program
|They field complaints from unhappy customers
|They are your buffer and gatekeeper
|They sell gift certificates and vouchers
They control the appointment slots and distribute clients
Yet, these key team members are typically the most under-trained and under-prepared!
Limited to just 30 seats and at $59.00+gst pp this event has been requested by many and will sell out.
Salon Business Coach Presents: ‘Supercharge your Superstar Front Desk Team’ workshop…
what we’ll cover:
- What the role of receptionist should be – not what most think it is
- Appointment making, Client liaison – The subtleties that can add $$ to your day
- We’ll train hard and fast on HOW the front desk can be a Profit Powerhouse with the right training and direction, and how to support your salon team
- The Concierge – the right phone, email and online etiquette, your one on one greetings, using the available communication tools to grow the business
- Salon Retail Sales – How to double (or more) the salons home care sales from the front desk.
- Front Desk Marketing, just how influential you can be in the decision making process
- You’ll learn the steps to take to fast track your Reception Area to one of the most essential Services in your Salon.
- and so much more…
YOU DON’T WANT TO MISS THIS OPPORTUNITY
Who should attend?
- You have a receptionist or reception/front desk team – You and they need to be there!
- You are thinking about whether you need a receptionist/front desk person – no question!
- Any team member that is involved in the front desk Services aspect of your business should attend. Size of your business does not matter!