24 December 2009

One Kick Butt Fact you need to know as a Salon Owner

You know – it struck me as I was sitting waiting for friend to have a drink with that at 4.15 on a Thursday afternoon there […]
19 December 2009
customer-Salon Business Coach

Competing For the Customer – 4 Great Tips to Creating a Higher Expectation of Customer Service

It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. How often have you been […]
15 December 2009

Five Super Reasons to train your team:

Have you ever considered the value of training employees in the art of giving GREAT service? The biggest complaint I hear from disgruntled clinic owners is […]
22 November 2009
USP

How Different is your Hair Salon or Beauty Clinic/Spa? What makes you different from everyone else?

What makes a potential client decide to come to your salon or clinic as opposed to your competition down the road? What makes you stand out […]