9 October 2012
Salon Business Coach, Win, Salon, Hairdresser, Beauty

Do you want to know what changed her salon business for the better?

I discussed with a successful client of mine the reason/s she attributes to her current success… Here’s her answer… “I stumbled along for many years just […]
23 July 2012
2012-Kitomba-award

Shock Consult Sponsors ‘Salon of the Year, Classic’ at Kitomba Business Awards

I’m thrilled to announce that Shock Consult is the sponsor of the prestigious award, ‘Salon of the Year, Classic’ at the Kitomba/NZARH/HITO Business Awards where winners […]
9 June 2012
customer-Salon Business Coach

Competing for the Customer: Creating a higher expectation of customer service

It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. How often have you been […]
6 April 2012
Rulebook-Salon Business Coach

Is it Policy or Fallacy in your salon?

  Here’s a story that got me thinking and if I do say so myself, more than a little riled up… I recently received a letter from an overseas […]