Business Systems

7 January 2012
Question Head

A Question and an Answer about Discounting

This post is inspired by an excellent question regarding a previous post by me on the daily deal websites and in general discounting and it’s effects […]
18 December 2010

“Have You Thought About…”

Have u thought about? There’s often a big divide between people who need to be helped and the people are ready to be helped. Which one […]
27 June 2010
detox (1)

Could your Salon do with a detox? Here are four critical areas to start with:

Talking with a new client the other day she asked me whether anyone else was saying their salon was feeling a bit wintery, a bit drab, a […]
19 December 2009
customer-Salon Business Coach

Competing For the Customer – 4 Great Tips to Creating a Higher Expectation of Customer Service

It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. How often have you been […]