Client Focus

24 November 2015

Five Really Common Reasons Your Salon Clients Seek Out Your Competition

Keeping Your Salon Clients…Your Salon Clients… I was taking with a client the other day and she asked me about client retention… Well, her actual question […]
24 April 2015

What salon and spa owners need to know about client loyalty

We all know that loyal clients are the best! It’s so important to build a loyal client base, especially today when people are jumping between salons […]
20 March 2015

How well do you know your customers?

As Larissa and Malcolm enjoyed lunch together one sunny Auckland afternoon, the topic of businesses in the hair and beauty industry knowing their target audience came up. They […]
9 June 2012
customer-Salon Business Coach

Competing for the Customer: Creating a higher expectation of customer service

It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. How often have you been […]
19 December 2009
customer-Salon Business Coach

Competing For the Customer – 4 Great Tips to Creating a Higher Expectation of Customer Service

It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. How often have you been […]