Client Focus
28 July 2021
So I guess you are asking yourself “how do I run a successful campaign Malcolm? Come on spill the beans”, read more to find out...
7 July 2021
Want to find out how to develop a great client retention program your clients will love? Read more
18 June 2021
If you don’t know where you are going, who knows, you may already be there This article is all about creating a vision for success. Can […]
6 November 2019
Images from Salon Business Coach's PowerUP for 2020 planning workshop in Auckland on 04th November 2019.
24 November 2015
Keeping Your Salon Clients…Your Salon Clients… I was taking with a client the other day and she asked me about client retention… Well, her actual question […]
24 April 2015
We all know that loyal clients are the best! It’s so important to build a loyal client base, especially today when people are jumping between salons […]
20 March 2015
As Larissa and Malcolm enjoyed lunch together one sunny Auckland afternoon, the topic of businesses in the hair and beauty industry knowing their target audience came up. They […]
9 June 2012
It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. How often have you been […]
19 December 2009
It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. How often have you been […]