Client Focus

28 July 2021

Get a Grip on your Next Promotion

So I guess you are asking yourself “how do I run a successful campaign Malcolm? Come on spill the beans”, read more to find out...
7 July 2021

How to Develop a Great Client Retention Program

Want to find out how to develop a great client retention program your clients will love? Read more
18 June 2021
Creating a Vision for Success

If you don’t know where you are going, who knows, you may already be there

If you don’t know where you are going, who knows, you may already be there This article is all about creating a vision for success. Can […]
6 November 2019

PowerUP for 2020 Photo’s

Images from Salon Business Coach's PowerUP for 2020 planning workshop in Auckland on 04th November 2019.
24 November 2015

Five Really Common Reasons Your Salon Clients Seek Out Your Competition

Keeping Your Salon Clients…Your Salon Clients… I was taking with a client the other day and she asked me about client retention… Well, her actual question […]
24 April 2015

What salon and spa owners need to know about client loyalty

We all know that loyal clients are the best! It’s so important to build a loyal client base, especially today when people are jumping between salons […]
20 March 2015

How well do you know your customers?

As Larissa and Malcolm enjoyed lunch together one sunny Auckland afternoon, the topic of businesses in the hair and beauty industry knowing their target audience came up. They […]
9 June 2012
customer-Salon Business Coach

Competing for the Customer: Creating a higher expectation of customer service

It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. How often have you been […]
19 December 2009
customer-Salon Business Coach

Competing For the Customer – 4 Great Tips to Creating a Higher Expectation of Customer Service

It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. How often have you been […]