Management Focus

17 March 2017

Struggling a bit lately? Listen to this…

If you’ve been struggling a bit lately have a listen to this… In this quick video (3.5 mins), I’m offering you the opportunity to spend 30 […]
28 February 2017

Don’t let excuses get the better of you!

Don’t let excuses get the better of you! How many times a day do you think “man, I really need to getaway from everything” then let […]
24 November 2015

Five Really Common Reasons Your Salon Clients Seek Out Your Competition

Keeping Your Salon Clients…Your Salon Clients… I was taking with a client the other day and she asked me about client retention… Well, her actual question […]
8 July 2015

The 5 Hot Principles of Successful Planning

Many salon owners don’t plan and those that do seem to most often not follow their plan or typically forget they even have a plan altogether. […]
26 June 2015

What’s your Hair or Beauty Salon Culture saying about you and your team?

I’ve been talking with many clients lately about their Hair Salon or Beauty Clinic culture, and there may well be some confusion over what Salon Culture […]
21 May 2015

Work less, stress less, do more

“How did you get to where you are?” you ask successful people. “Hard work, determination, and luck,” is what they usually answer. For some reason we […]
24 April 2015

What salon and spa owners need to know about client loyalty

We all know that loyal clients are the best! It’s so important to build a loyal client base, especially today when people are jumping between salons […]
9 April 2015

Networking is good for Business!

Networking is good for Business! It has long been lamented by salon owners that it’s a lonely experience and quite a solitary position, as there is […]
20 March 2015

How well do you know your customers?

As Larissa and Malcolm enjoyed lunch together one sunny Auckland afternoon, the topic of businesses in the hair and beauty industry knowing their target audience came up. They […]
18 February 2015

3 sales tips to help your business succeed

It’s always important to attract new clients into your spa or salon, but if that’s your sole focus, you may be missing valuable opportunities right in […]
10 February 2015

When did you last check that your goals are S.M.A.R.T?

Goal setting is as important in personal life as it is in business. The most common denominator in all the self-help literature and books is the […]
19 December 2014
happy-business-woman

5 Rock Solid Reasons your Salon/Clinic/Spa should consider the Benefit of Employing a Switched on Receptionist

Many Salons and Clinics operate without a dedicated front desk person, and this could be contributing to poor client service leading to a loss of clients […]