2 May 2013

There’s one question I just keep getting asked…

Every salon owner that I talk to has this question! And the answer is simple but we as salon owners complicate it - why? Well because we THINK it must be difficult.
13 November 2012
We-have-a-winner

So You Hairdressing from Wellington named 2012 Kitomba NZARH New Zealand Salon of the Year

So You Hairdressing from Wellington named 2012 Kitomba NZARH New Zealand Salon of the Year Newcomer Mane Salon picks up three awards Post-Earthquake community spirit fosters […]
9 October 2012
Salon Business Coach, Win, Salon, Hairdresser, Beauty

Do you want to know what changed her salon business for the better?

I discussed with a successful client of mine the reason/s she attributes to her current success… Here’s her answer… “I stumbled along for many years just […]
23 July 2012

Shock Consult Sponsors ‘Salon of the Year, Classic’ at Kitomba Business Awards

I’m thrilled to announce that Shock Consult is the sponsor of the prestigious award, ‘Salon of the Year, Classic’ at the Kitomba/NZARH/HITO Business Awards where winners […]
9 June 2012
customer-Salon Business Coach

Competing for the Customer: Creating a higher expectation of customer service

It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. How often have you been […]
6 April 2012
Rulebook-Salon Business Coach

Is it Policy or Fallacy in your salon?

  Here’s a story that got me thinking and if I do say so myself, more than a little riled up… I recently received a letter from an overseas […]
7 January 2012

A Question and an Answer about Discounting

This post is inspired by an excellent question regarding a previous post by me on the daily deal websites and in general discounting and it’s effects […]
19 December 2011
deals- Salon Business Coach

Daily Deal Websites

Malcolm Gibbons asks whether daily deal websites are really the answer to business stability We are all familiar with the saturation of the one day deal […]
2 December 2011
I quit

Kitomba, NZARH & HITO 2011 Apprentice and Business Awards: the champagne, the glamour….and passion everywhere

You know that something special is in the air when the country’s most prominent salon owners, stylists and industry leaders gather to recognise the talent, sweat […]
18 December 2010

“Have You Thought About…”

Have u thought about? There’s often a big divide between people who need to be helped and the people are ready to be helped. Which one […]
5 December 2010
I quit

Discover the solution to keeping the clients when a stylist leaves the Salon

Many salon owners are afraid of their stylists moving on to the salon up the road or around the corner and taking all their clients with […]
27 June 2010

Could your Salon do with a detox? Here are four critical areas to start with:

Talking with a new client the other day she asked me whether anyone else was saying their salon was feeling a bit wintery, a bit drab, a […]