Blog
5 December 2010
Many salon owners are afraid of their stylists moving on to the salon up the road or around the corner and taking all their clients with […]
27 June 2010
Talking with a new client the other day she asked me whether anyone else was saying their salon was feeling a bit wintery, a bit drab, a […]
13 April 2010
One of the most common requests I get from clients is to give advertising help. They say that they need to do marketing and can I […]
14 February 2010
Many years ago the more successful clinics were the ones that took the time to manually record and calculate their numbers to know exactly what they […]
24 December 2009
You know – it struck me as I was sitting waiting for friend to have a drink with that at 4.15 on a Thursday afternoon there […]
19 December 2009
It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. How often have you been […]
15 December 2009
Have you ever considered the value of training employees in the art of giving GREAT service? The biggest complaint I hear from disgruntled salon and clinic […]
22 November 2009
What makes a potential client decide to come to your salon or clinic as opposed to your competition down the road? What makes you stand out […]
15 November 2009
Its amazing to me how many business owners spend hundreds and sometimes many thousands of dollars on creating and establishing lots of systems around the running […]