efficiency

2 May 2013

There’s one question I just keep getting asked…

Every salon owner that I talk to has this question! And the answer is simple but we as salon owners complicate it - why? Well because we THINK it must be difficult.
7 January 2012

A Question and an Answer about Discounting

This post is inspired by an excellent question regarding a previous post by me on the daily deal websites and in general discounting and it’s effects […]
27 June 2010

Could your Salon do with a detox? Here are four critical areas to start with:

Talking with a new client the other day she asked me whether anyone else was saying their salon was feeling a bit wintery, a bit drab, a […]
13 April 2010
Salon Business Coach

Is your Salon/Spa’s ‘Internal Marketing’ letting you down?

One of the most common requests I get from clients is to give advertising help. They say that they need to do marketing and can I […]
19 December 2009
customer-Salon Business Coach

Competing For the Customer – 4 Great Tips to Creating a Higher Expectation of Customer Service

It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. How often have you been […]
15 December 2009

Five Super Reasons to train your team:

Have you ever considered the value of training employees in the art of giving GREAT service? The biggest complaint I hear from disgruntled salon and clinic […]
22 November 2009
USP

How Different is your Hair Salon or Beauty Clinic/Spa? What makes you different from everyone else?

What makes a potential client decide to come to your salon or clinic as opposed to your competition down the road? What makes you stand out […]
15 November 2009
business-systems

Business Systems

Its amazing to me how many business owners spend hundreds and sometimes many thousands of dollars on creating and establishing lots of systems around the running […]