Hairdresser

24 April 2015

What salon and spa owners need to know about client loyalty

We all know that loyal clients are the best! It’s so important to build a loyal client base, especially today when people are jumping between salons […]
15 April 2015

Salon Owner MeetUP

Malcolm Gibbons has long recognised and listened to salon owners lamenting the fact that they don’t get the time or opportunity to talk to other salon owners. Shock Consult in conjunction with House of Camille have developed salon owner meet-up as a no threat way to network and discuss anything and everything salon.
9 April 2014

Dear Bosses 1 (a letter from your employees)

Dear Salon Boss…. The next few blog posts may well be the most important you’ll read this year for your salon success… Why, well in bite […]
6 April 2012
Rulebook-Salon Business Coach

Is it Policy or Fallacy in your salon?

  Here’s a story that got me thinking and if I do say so myself, more than a little riled up… I recently received a letter from an overseas […]
2 December 2011
I quit

Kitomba, NZARH & HITO 2011 Apprentice and Business Awards: the champagne, the glamour….and passion everywhere

You know that something special is in the air when the country’s most prominent salon owners, stylists and industry leaders gather to recognise the talent, sweat […]
13 April 2010
Salon Business Coach

Is your Salon/Spa’s ‘Internal Marketing’ letting you down?

One of the most common requests I get from clients is to give advertising help. They say that they need to do marketing and can I […]
19 December 2009
customer-Salon Business Coach

Competing For the Customer – 4 Great Tips to Creating a Higher Expectation of Customer Service

It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. How often have you been […]
15 December 2009

Five Super Reasons to train your team:

Have you ever considered the value of training employees in the art of giving GREAT service? The biggest complaint I hear from disgruntled salon and clinic […]
22 November 2009
USP

How Different is your Hair Salon or Beauty Clinic/Spa? What makes you different from everyone else?

What makes a potential client decide to come to your salon or clinic as opposed to your competition down the road? What makes you stand out […]