23 July 2012

Shock Consult Sponsors ‘Salon of the Year, Classic’ at Kitomba Business Awards

I’m thrilled to announce that Shock Consult is the sponsor of the prestigious award, ‘Salon of the Year, Classic’ at the Kitomba/NZARH/HITO Business Awards where winners […]
9 June 2012
customer-Salon Business Coach

Competing for the Customer: Creating a higher expectation of customer service

It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. How often have you been […]
7 January 2012

A Question and an Answer about Discounting

This post is inspired by an excellent question regarding a previous post by me on the daily deal websites and in general discounting and it’s effects […]
2 December 2011
I quit

Kitomba, NZARH & HITO 2011 Apprentice and Business Awards: the champagne, the glamour….and passion everywhere

You know that something special is in the air when the country’s most prominent salon owners, stylists and industry leaders gather to recognise the talent, sweat […]
18 December 2010

“Have You Thought About…”

Have u thought about? There’s often a big divide between people who need to be helped and the people are ready to be helped. Which one […]
5 December 2010
I quit

Discover the solution to keeping the clients when a stylist leaves the Salon

Many salon owners are afraid of their stylists moving on to the salon up the road or around the corner and taking all their clients with […]
27 June 2010

Could your Salon do with a detox? Here are four critical areas to start with:

Talking with a new client the other day she asked me whether anyone else was saying their salon was feeling a bit wintery, a bit drab, a […]
14 February 2010
Salon Business Coach

Five Absolute Solid Facts why a Specific Software program is a must for every Clinic/Day Spa

Many years ago the more successful clinics were the ones that took the time to manually record and calculate their numbers to know exactly what they […]
24 December 2009

One Kick Butt Fact you need to know as a Salon Owner

You know – it struck me as I was sitting waiting for friend to have a drink with that at 4.15 on a Thursday afternoon there […]
22 November 2009
USP

How Different is your Hair Salon or Beauty Clinic/Spa? What makes you different from everyone else?

What makes a potential client decide to come to your salon or clinic as opposed to your competition down the road? What makes you stand out […]