Satisfying Clients
24 April 2015
We all know that loyal clients are the best! It’s so important to build a loyal client base, especially today when people are jumping between salons […]
9 June 2012
It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. How often have you been […]
7 January 2012
This post is inspired by an excellent question regarding a previous post by me on the daily deal websites and in general discounting and it’s effects […]
19 December 2011
Malcolm Gibbons asks whether daily deal websites are really the answer to business stability We are all familiar with the saturation of the one day deal […]
5 December 2010
Many salon owners are afraid of their stylists moving on to the salon up the road or around the corner and taking all their clients with […]
27 June 2010
Talking with a new client the other day she asked me whether anyone else was saying their salon was feeling a bit wintery, a bit drab, a […]
24 December 2009
You know – it struck me as I was sitting waiting for friend to have a drink with that at 4.15 on a Thursday afternoon there […]
19 December 2009
It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. How often have you been […]
15 December 2009
Have you ever considered the value of training employees in the art of giving GREAT service? The biggest complaint I hear from disgruntled clinic owners is […]
22 November 2009
What makes a potential client decide to come to your salon or clinic as opposed to your competition down the road? What makes you stand out […]
15 November 2009
Its amazing to me how many business owners spend hundreds and sometimes many thousands of dollars on creating and establishing lots of systems around the running […]