staff training

9 April 2014
Dear Bosses 5 (a letter from your employees) Shock!

Dear Bosses 1 (a letter from your employees)

Dear Salon Boss…. The next few blog posts may well be the most important you’ll read this year for your salon success… Why, well in bite […]
6 April 2012
Rulebook-Salon Business Coach

Is it Policy or Fallacy in your salon?

  Here’s a story that got me thinking and if I do say so myself, more than a little riled up… I recently received a letter from an overseas […]
7 January 2012
A Question and an Answer about Discounting

A Question and an Answer about Discounting

This post is inspired by an excellent question regarding a previous post by me on the daily deal websites and in general discounting and it’s effects […]
27 June 2010
Could your Salon do with a detox? Here are four critical areas to start with:

Could your Salon do with a detox? Here are four critical areas to start with:

Talking with a new client the other day she asked me whether anyone else was saying their salon was feeling a bit wintery, a bit drab, a […]
24 December 2009
One Kick Butt Fact you need to know as a Salon Owner

One Kick Butt Fact you need to know as a Salon Owner

You know – it struck me as I was sitting waiting for friend to have a drink with that at 4.15 on a Thursday afternoon there […]
19 December 2009
customer-Salon Business Coach

Competing For the Customer – 4 Great Tips to Creating a Higher Expectation of Customer Service

It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. How often have you been […]
15 December 2009
Five Super Reasons to train your team:

Five Super Reasons to train your team:

Have you ever considered the value of training employees in the art of giving GREAT service? The biggest complaint I hear from disgruntled salon and clinic […]
22 November 2009
USP

How Different is your Hair Salon or Beauty Clinic/Spa? What makes you different from everyone else?

What makes a potential client decide to come to your salon or clinic as opposed to your competition down the road? What makes you stand out […]
15 November 2009
business-systems

Business Systems

Its amazing to me how many business owners spend hundreds and sometimes many thousands of dollars on creating and establishing lots of systems around the running […]