Upcoming Events

13 August 2018

QuarterCLUB III – Wellington 2018

Are you driving your business… or is it driving you? It’s unfortunate that most salon owners end up being driven by their businesses rather than the […]
7 August 2018

QuarterCLUB lll – Auckland 2018

Are you driving your business… or is it driving you? It’s unfortunate that most salon owners end up being driven by their businesses rather than the […]
7 May 2018

QuarterCLUB II – Wellington 2018

Are you driving your business… or is it driving you? It’s unfortunate that most salon owners end up being driven by their businesses rather than the […]
1 May 2018

QuarterCLUB ll – Auckland 2018

Are you driving your business… or is it driving you? It’s unfortunate that most salon owners end up being driven by their businesses rather than the […]
19 February 2018

QuarterCLUB I – Wellington 2018

Are you driving your business… or is it driving you? It’s unfortunate that most salon owners end up being driven by their businesses rather than the […]
13 February 2018

QuarterCLUB l – Auckland 2018

Are you driving your business… or is it driving you? It’s unfortunate that most salon owners end up being driven by their businesses rather than the […]
9 June 2012
customer-Salon Business Coach

Competing for the Customer: Creating a higher expectation of customer service

It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. How often have you been […]
7 January 2012

A Question and an Answer about Discounting

This post is inspired by an excellent question regarding a previous post by me on the daily deal websites and in general discounting and it’s effects […]
19 December 2011
deals- Salon Business Coach

Daily Deal Websites

Malcolm Gibbons asks whether daily deal websites are really the answer to business stability We are all familiar with the saturation of the one day deal […]
13 April 2010
Salon Business Coach

Is your Salon/Spa’s ‘Internal Marketing’ letting you down?

One of the most common requests I get from clients is to give advertising help. They say that they need to do marketing and can I […]
19 December 2009
customer-Salon Business Coach

Competing For the Customer – 4 Great Tips to Creating a Higher Expectation of Customer Service

It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. How often have you been […]
22 November 2009
USP

How Different is your Hair Salon or Beauty Clinic/Spa? What makes you different from everyone else?

What makes a potential client decide to come to your salon or clinic as opposed to your competition down the road? What makes you stand out […]